Information We Collect

When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though this data is processed securely by our payment partners.

For our corporate clients, we may gather additional business information such as company registration details, preferred delivery times, and budget requirements. This helps us tailor our service to your business needs.

Our site automatically collects certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and replying to your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records to meet business and legal requirements

We also use aggregated, non-personal information to understand market trends and optimize our operations. For example, we might analyze which types of arrangements are most popular in different seasons to better manage our inventory.

With your explicit consent, we may send information about seasonal offerings, promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information remains within our business ecosystem and is shared only when necessary to deliver our services or to comply with legal obligations.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and ongoing security updates to guard against threats.

We also implement physical security measures for our office systems, and restrict access to personal information to employees who need it for their work. Our team receives regular training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems; this data is handled by certified payment processors specializing in secure financial transactions.

While we employ strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and maintain high levels of protection.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold about you, ask us to correct inaccurate information, or request deletion of your data when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business and legal purposes. Order records are kept mainly for accounting and warranty needs, while marketing preferences remain until you request removal.

When we no longer need your information, we delete or anonymize it securely. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain website features.

Essential cookies are necessary for the proper functioning of our site – they enable basic features like page navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, improve page performance, and enhance user experience. This information is collected in aggregate form and does not identify individual users.

You can adjust cookie settings through your browser preferences. Note that turning off certain cookies might affect some site features and your overall browsing experience.

Business Transfers and Changes

If DawnGardenPath undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you by email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative tweaks may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently gathered information from someone under 18, we will promptly delete that data from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the information below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data within the United Kingdom jurisdiction. However, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards to protect your information according to applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.